Dear customer
Thanks for choosing our products
Based on VETO enterprise culture “excellent products for customer and best after sale services ”our service department will give clients a enthusiastic and thoughtful solution .
Our services :
Pre-sale service
1.Introductions ans consultation about product function from professional technical engineer to supply a most suitable solution .
2.Collect requirements from customer ,according to customer’s need and our technologies to supply reference ans solution
3.Engineering drawing and effect picture
After-sale service
1. 24 hours hot line +86-755-89828587 / +86-18088883760
2. Ask running situation at a regular intervals
3. Products (hardware / software) up-grade servic
Warranty
Method 1
LCD panel : 1 year door returns warranty ,
The other parts 3 years free warranty ( no need factory reset )
Method 2
Offer 3% extra devices freely to buy out after-sales services
Renewal premium：
LCD panel ： The second year : sales price * 15% ; The third year sales price * 25%
Process of after-sales service:
Send detailed description with pictures and videos to salesman — sales present after sales service form and
the relevant files to after sales departments — after sales department organize meeting discuss the problem —
give out solution — if small problems clients operate it under our professional guidance ,
if need to change devices ,we will send out new device and fix guidance to customer
